Terms and Conditions

Payment policy

A 50% non-refundable deposit is required when order is placed. The remaining balance is due 3 business days before the events date.

If you book your order less than 3 days before your event date, the total amount is due immediately and the order will not be regarded as booked with Carlette’S Pop Up Shop until full payment is received.


Please make arrangements beforehand, and be mindful of our time. Delays in picking up at the specified time could result in an extra fee. If you or your representative elects to pick up, once your order is picked up you assume all liability and responsibility for the condition of the dessert(s) once it leaves Carlette’s Pop Up Shop's possession.


I promise to do everything in my power to deliver dessert(s) that exceeds your expectations. I will work with you to make sure you are pleased with your order each and every time. Carlette’s Pop Up Shop can not be held responsible for anything that should happen to the dessert(s) once delivery is complete. Please note that direct sunlight and higher temperatures may have drastic and adverse effects on any dessert, desserts don’t like heat.

Cancellation Policy

In the event of cancellation. the non-refundable retainer will not be refunded. Dessert(s) cancelled after a weeks lockout date will not be refunded. In the event that something occurs to affect your scheduled event date, please contact us as soon as possible to discuss options.

Disclaimer: We are dedicated to satisfying our clients’ requirements. In the case of an emergency or an error in your order, please contact us immediately so we can fix the issue right away! If you are unhappy with your desserts for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your desserts and would like a refund, you must call the day of your event so your desserts can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment.